Foire aux questions

When can I expect to receive my order?

To keep our prices as low as possible for you, Joie Boutique  ships products directly to your home from the manufacturer or supplier. It takes approximately 1 to 2 business days for your order to be successfully processed. The average delivery time is approximately 4-6 business days.

What are the delivery costs?

When you order from Joie Boutique , you always benefit from free delivery in France . 

How can I pay for my order?

We exclusively accept PayPal for all transactions.

What should I do if I receive a damaged delivery?

We apologize for any inconvenience. Please provide clear photos of the issue, and we will cover the return shipping and replace the item at no extra cost. Contact us to arrange your replacement.

What if I want to return an item after changing my mind?

If you wish to return an item due to a change of mind or an order error, please note that the return shipping costs will be your responsibility. We recommend that you carefully check your order before finalizing it to ensure your satisfaction.

When will I be refunded after returning my product?

Once we receive and approve your return, you will be refunded within 14 days to your original payment method.

Can I exchange an item?

Unfortunately, we do not accept exchanges. However, you can always return your items within 30 days and place a new order.

Can an order be cancelled?

Unfortunately, we are unable to cancel orders once they have been placed. Please check your product selection carefully before finalizing your purchase.

Is there a restocking fee for returns?

No, there is no restocking fee for returned items.

Contact:

Store name:  Joie Boutique
Address: 50 avenue de l'Amandier, Bordeaux, Aquitaine. 33000 France.

Mail:  info@joieboutique.com
Phone: +31620456621

Customer Service Opening Hours:
Monday - Friday: 09:00 - 18:00
Saturday & Sunday: 11:00 - 17:00
(UTC+01:00) Central European Time (Paris)

We always try to respond within 24 hours.